Shipping policy
INTERNATIONAL SHIPPING
We ship from our international fulfilment centres to customers across the EU, United Kingdom, United States, and Canada. Every order includes tracked shipping.
PROCESSING TIME
All orders are processed and dispatched within 1–3 business days of purchase. You'll receive a confirmation email with your tracking number as soon as your order ships.
ESTIMATED DELIVERY TIMES
- European Union: 7–15 business days
- United Kingdom: 7–15 business days
- USA & Canada: 7–15 business days
Delivery times are estimates and may occasionally extend due to customs processing or carrier delays, which are outside our control.
SHIPPING RATES
Shipping rates are calculated and displayed at checkout before you complete your order.
TRACKING
Every order ships with a tracking number. Please allow 1–3 business days after dispatch for tracking information to become active.
CUSTOMS, DUTIES & TAXES
For most orders to the EU under €150 and the UK under £135, no additional import charges apply. If any customs fees are levied by your country, they are the responsibility of the customer.
INCORRECT ADDRESS
Please double-check your shipping address at checkout. We are not responsible for packages that are undeliverable due to incomplete or incorrect address information. If you notice an error, contact us immediately at mingsmarketplace@gmail.com.
LOST OR MISSING PACKAGES
If your tracking shows delivered but you haven't received the package, first check with neighbours and your local post office. Then contact us and we'll investigate with the carrier and work with you on a resolution.
QUESTIONS?
Email us at mingsmarketplace@gmail.com — we respond within 24 hours on business days.