FAQs

Ordering

How do I place an order?

Simply add your items to the cart and check out. You'll receive an order confirmation email right away. If you don't see it, check your spam folder.

Can I change or cancel my order?

We process orders quickly, so contact us at mingsmarketplace@gmail.com as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it.

What payment methods do you accept?

We accept PayPal, which also lets you pay securely with your credit or debit card — no PayPal account required. Your payment is protected by PayPal Buyer Protection.

Shipping

How long does delivery take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your country. You'll receive a tracking number as soon as your order ships.

Which countries do you ship to?

We currently ship to all EU countries, the United Kingdom, the United States, and Canada.

How do I track my order?

Once your order ships, we email you a tracking number. Enter it on our Track Order page or the carrier's website. Please allow 1–3 business days for tracking to update after shipment.

Returns & Refunds

What is your return policy?

You have 14 days after receiving your item to request a return. Items must be unused and in original packaging. EU and UK customers are also covered by the statutory 14-day cooling-off period. See our full Return Policy.

My item arrived damaged — what do I do?

Contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll send a replacement or issue a full refund — whichever you prefer.

When will I get my refund?

Once your return is approved, refunds are issued to your original payment method within 10 business days.

Products

Are your electrical products compatible with EU sockets?

Yes — our electrical products are supplied with EU plugs unless stated otherwise on the product page. Check each product's specifications for details.