We want you to love what you ordered. If something isn't right, here's how returns work.
14-Day Returns
You have 14 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.
EU & UK Cooling-Off Period
If your order was shipped to the European Union or United Kingdom, you have the statutory right to cancel or return your order within 14 days of delivery, for any reason and without justification.
How to Start a Return
- Email us at mingsmarketplace@gmail.com with your order number and reason for return.
- We'll reply within 24 hours (business days) with return instructions and the return address.
- Once we receive and inspect your return, we'll notify you of the refund decision.
Please do not send items back without contacting us first — unauthorised returns cannot be accepted.
Damaged, Defective or Wrong Items
Inspect your order on arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours with photos of the item and packaging. We'll send a free replacement or issue a full refund — no need to return the damaged item in most cases.
Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at mingsmarketplace@gmail.com.
Non-Returnable Items
For hygiene and safety reasons, opened cleaning products (such as degreaser sprays) cannot be returned unless defective. Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get a different size or colour is to return your item and place a new order once the return is accepted.